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SDS Student Appeal & Grievance Process

The University of Maryland, Baltimore County’s Office of Student Disability Services (SDS), within the Office of Accessibility & Disability Services under the Division of Academic Affairs, is committed to providing reasonable accommodations and services necessary to make all University programs and activities accessible to UMBC students with disabilities. UMBC prohibits discrimination against any individual on the basis of disability.

A UMBC student who believes she or he has not received or has been denied appropriate accommodations or modifications, or has been the recipient of discrimination based on disability under the requirements of Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act (ADA) as amended, has the right to pursue a prompt and equitable resolution. The SDS office has adopted the following internal appeals process to allow for the resolution of concerns reported by students with disabilities. In all cases, documentation of a student’s disability and UMBC approved accommodations must be on file in the SDS office.


  1. Students registered with SDS and approved for accommodations are encouraged to attempt to resolve disability-related concerns informally first by contacting a UMBC Disability Specialist to discuss the circumstances of the situation.
  2. The Disability Specialist and student will discuss possible solutions to the concerns. The Disability Specialist may need to contact the instructor(s)/persons involved and will also ask the student for copies of any correspondence related to the matter (emails or summaries of conversations between involved parties).
  3. If the student is not satisfied with the outcome of the meeting or resolution plan recommended by the Disability Specialist, the student may request or may be referred to meet with the SDS Assistant Director to discuss the concerns and possible solutions.
  4. If the student is not satisfied with the outcome of the meeting or resolution plan proposed by the Assistant Director and would like to appeal the Assistant Director’s resolution or decision, the student will then be asked to submit a written statement (email or hard copy) to the Director of Student Disability Services/Assistant Vice Provost for Accessibility & Disability Services to review the concerns and initiate an appeal. The statement should outline in as specifically as possible the actions or inactions that precipitated the grievance including dates and persons involved, alleged violation, efforts or actions made to settle the matter informally, and the resolution that is being sought by the student.
  5. The SDS Director will meet with the student to discuss the concerns, investigate the circumstances, and attempt to resolve the problem through mediation of the issue or development of a corrective action plan. This may include additional discussions with the parties involved, meetings with the department chair, supervisor or Dean over the person(s) directly involved, or the campus ADA Coordinator as appropriate. A proposed resolution (finding) will be provided to the student in writing/email within 14 days of the submission of the written appeal.
  6. If the student is not satisfied with the SDS Director’s final resolution or does not believe the problem has been effectively resolved and there are additional concerns, the student has the right to submit a formal written complaint to UMBC’s Office of Equity & Inclusion


Office of Student Disability Services (SDS)

Math/Psychology Building, Room 212     (410) 455.2459