Skip to Main Content

SDS Student Grievance Procedure

UMBC’s Office of Student Disability Services (SDS) is committed to providing accommodations and services necessary to make programs and activities accessible to UMBC students with disabilities. The office has adopted an internal grievance procedure to allow for the resolution of complaints reported by students with disabilities. A UMBC student who believes she or he has not received or been denied appropriate accommodations or modifications or has been the recipient of discrimination based on disability under Section 504 of the Rehabilitation Act of 1973 or the Americans with Disabilities Act (ADA), as amended, has the right to pursue a prompt and equitable resolution. In all cases, documentation of a student’s disability and UMBC approved accommodations must be on file in the SDS office.


  1. Students who are registered with SDS and approved for accommodations are encouraged to attempt to resolve disability-related accommodation problems, for example not receiving extended time on a test, with professors, TAs, or departments informally first by speaking directly with the person involved.
  2. After communicating with the person involved, if a student with a disability believes a satisfactory resolution was not obtained, then the student should contact a UMBC Disability Specialist in the SDS office to discuss the circumstances and issues involved.
  3. The Disability Specialist and student will discuss possible solutions to the concerns. The Disability Specialist may need to contact the instructor(s). The student may also be advised to attempt to resolve the matter by requesting a meeting with the department chair, supervisor or Dean over the person who was directly involved depending on the circumstances.
  4. If the student is not satisfied with the outcome of the meeting or resolution plan recommended by the Disability Specialist, the student may request or may be referred to meet with the Director of Student Disability Services & Accessibility Resources to review the issue.
  5. The Director will discuss the student’s concerns and attempt to resolve the problem or mediate the issue. This may include additional discussions or meetings with other parties involved and development of a corrective action plan.
  6. If the student is not satisfied with the Director’s resolution or the problem has not been effectively resolved, the Director will advise the student to contact the campus ADA Coordinator to request a formal review. The student may request a meeting with the Coordinator or may choose to submit a written complaint outlining the circumstances. The written statement should be as specific as possible outlining the actions or inactions that precipitated the grievance, efforts made to settle the matter informally, and the resolution that is being sought.
  7. The ADA Coordinator will review the complaint and may interview all parties involved to attempt a resolution. The ADA Coordinator will consult with UMBC’s Human Relations Officer in order to render a decision and will notify the student of the decision in writing.


Office of Student Disability Services (SDS)

Math/Psychology Building, Room 212     (410) 455.2459